FAQ


Order Placement :

We make it fun for you to get magical goodies! Simply add as many items as you wish to your shopping cart while browsing our shop! Once you've got all of the colorful stuff you want, go to the cart and click "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods. Please note: t-shirts, sweatshirts, totes, backpacks, blankets, and hats are fulfilled by a third-party and shipped through them! If your order contains multiple items, you may receive separate tracking numbers and separate packages. For pin pre-orders, it will take 3-4 weeks for production and shipping. Masks are 100% cotton!  


Payments:

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal, as well as ApplePay and GooglePay! Note that additional exchange fee may apply if your currency is other than US dollars.


Shipping:

  • Shipping Destinations: We ship both domestically and internationally. Happiness knows no borders!
  • Shipping times: Your order will typically take about 2-5 business days to ship. Domestic orders take about 3-4 business days to be delivered via USPS or FedEx. International orders take about 4-5 business days to be delivered via DHL or DPD. Shipping time might vary depending on location, shipment method and other factors.
  • Shipping cost: Shipping cost varies based on the type product ordered. Accurate shipping costs will de displayed at checkout, so please review!


Returns:

If there is a defect or problem with your order, we offer a 30 day from original order date return policy for a full refund. If you have changed your mind or need a different size, we offer a 30 day from original order date return policy for a store credit or exchange. Please reach out to us via our email address below to initiate the process! 


Contact Us:

We want to make sure you're completely in love with your new magical purchases! If you have any questions, please email us at bemagicalstudio@gmail.com so we can help!